Our Commitment to You
What are you looking for when you instruct a law firm? Lawyers who know what they are talking about, yes. But also lawyers who are prepared to listen to you, be honest with you, and prioritise your needs.
We are proud to support our clients through some of the most challenging experiences of their personal and professional lives.
With over 200 years of experience to draw on, we know that listening and understanding is the key to a successful client-lawyer relationship. Our clients trust us to make their lives easier. That is why they return to us time and time again and why they recommend us to their family and friends, helping us forge and nurture connections over the generations.
We promise to take care of you, work in partnership with you, and to use our knowledge and expertise to achieve the positive results you are looking for (no matter how simple or complex your requirements).
Everything we do – from the moment you first contact us to the end of your case – is underpinned by our core values:
- Open and honest
- Working together
- Valuing people
- Taking pride in what we do
But what do those words really mean for our clients?
Open and Honest
Building relationships on honesty and trust; grounding our advice in reality.
For us, being open and honest means listening to you and respecting that you are your own person with your own individual needs.
It means tailoring our legal knowledge to suit you (but never baffling you with legal jargon), being honest about risks, and providing all the information you need to make the best decisions for you.
It means being clear about processes and costs – taking the time to break down quotes, eliminate ‘hidden’ fees, and to explain the steps and exactly what we charge for.
We achieve the most when we work together.
Collaboration is at the heart of everything we do – working in partnership with you and providing a joined up service to cover all your legal needs. We are not just a bunch of lawyers working as individuals, we are a team that share knowledge and take joint ownership of our duty to deliver the highest quality of advice and support to you.
You come first, so we will make sure that you are never left in the dark by providing regular updates and aiming to respond to calls and emails promptly. We are also proactive, taking action to grab opportunities and sidestep risks, while respecting your personal choices.
Respecting people, respecting ideas, breaking down barriers to legal advice.
We take all possible steps to make adjustments and adapt our services to meet individual needs. This means treating everybody equally, and respecting their views, feelings, opinions and choices. It also means putting our advice into plain language and understanding that each person needs their own customised level of support.
As part of our service, we can discuss meeting arrangements that are practical for you, such as using video calls. Many of us are also members of people-focused organisations, including Solicitors for the Elderly (SFE), Resolution, and the Society of Trust and Estate Practitioners (STEP).
We are always open to new ideas and ways of thinking. We are people before we are lawyers – we support each other, help each other grow, and are always looking for ways to improve.
Taking Pride in What We Do
Making your life easier is our greatest reward.
As an established firm with over 200 years of experience behind us, we strive every day to be curious, to innovate, and to explore bigger and better ways to help individuals and businesses reach their goals.
Everything that we do, from the smallest act to the largest, is done to the best of our ability. Whether we are handling a multi-million pound corporate transaction or helping your gran with her will, our mindset is always the same – we will put your needs first and use our expertise to find creative, sensible solutions. That is why our clients’ feedback and reviews are so important to us – they give us the opportunity to carry on building a quality service based on what you tell us works best.